Last updated: 19 April 2025

By booking a consultation with Fine Nights Sleep Consulting, you agree to the following terms and conditions:

1. Scope of Service

Fine Nights Sleep Consulting provides baby and toddler sleep education and support through personalised consultations. All services are tailored to suit the individual family’s goals, values, and sleep circumstances.

This service is not a substitute for medical advice. Please consult your GP or paediatrician for any medical concerns related to your child’s health or sleep.

2. Client Responsibility

• You agree to provide accurate, complete, and up-to-date information via your intake form and questionnaire.

• Your personalised plan and guidance are based solely on the information you provide.

• It is your responsibility to implement recommendations consistently and communicate any questions or concerns.

3. Fees & Payment

• Payment must be made in full at the time of booking.

• Pricing is listed in Australian dollars and includes GST (if applicable).

• Booking is not confirmed until payment is received.

4. Cancellations & Refunds

• You may reschedule or cancel your consultation with at least 24 hours’ notice.

• Cancellations made with less than 24 hours’ notice will incur a $4.95 processing fee, which is non-refundable.

• No refunds are provided for services already delivered.

5. Results Disclaimer

Sleep outcomes vary based on your child’s age, temperament, and family consistency. While many families experience positive changes, no specific outcome can be guaranteed.

6. Confidentiality & Privacy

• Your personal information and consultation notes are kept strictly confidential.

• Information will never be shared with third parties without your written consent.

• Please refer to the Privacy Policy for more details.

7. Communication & Support

• Email and phone support (if included) are available as outlined in your package.

• All communication will occur within business hours unless previously arranged.

• Please allow up to 24 hours for email replies.

8. Agreement

By proceeding with payment and booking, you confirm that you understand and agree to these terms. You also acknowledge that the sleep advice provided is educational and supportive, not medical.